Returns & Exchanges
Our policy
We want you to love your piece. If something arrives damaged or not as ordered, we’ll make it right — but because our jewellery is handled individually and, for hygiene reasons, earrings can’t be resold once worn, we’re unable to accept returns for change of mind.
Exchange window
If your piece arrives with a genuine manufacturing defect or damage in transit, message us on WhatsApp within 3 days of delivery with a photo or short unboxing video, and we’ll arrange a replacement or exchange at no extra cost.
Condition required
The piece must be unworn and unused, in its original packaging. We’re not able to accept an exchange once a piece has been worn.
How exchanges work
We offer a replacement of the same piece or store credit toward another piece of equal value — we don’t currently offer cash refunds. Reach out on WhatsApp at +92 309 3331591 to start an exchange.